Special Order Returns/Re-selections (Includes but not limited to Furniture & Rugs)
Floor model furniture are discounted when sold and are final sale.
Custom Order Furniture returns due to damage need to be reported & processed at the time of delivery/pickup. Pictures of the damage and the signed forms will be required for any damage return claim to be processed. Items accepted at time of delivery or picked up without a damage report filed are final sale and will not be accepted as a return or replacement.
Special order items are limited to transit damage or manufacturer defect only. Your initial delivery fee is not refundable and a new delivery fee may be charge for the replacement item. Prices paid at the time of purchase are final.
Any changes/cancelations to a special order after 24 hours or the item is in transit to the store there will have a 25% restocking fee charged.
